Technical Services Engineer - Advanced Drainage Systems (rocky hill, connecticut) in Hartford, Connecticut For Sale
Advanced Drainage Systems (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of innovative water management products and drainage solutions. ADS operates a global network of 61 manufacturing plants and 29 distribution centers through our 3,800 employee team members. Why choose ADS? We seek out the best talent and provide you with resources for career development, support and the chance to lead something big. We offer tremendous opportunity for individuals who want to advance in the industry through innovation and leadership. Choosing a career with ADS means joining a great company and being part of a great family. Find out more by visiting us at The Technical Services Engineer position engages in a range of support functions to increase sales and enhance the market positions of ADS retention, detention and water quality products and ensures proper applications of the products. The position provides technical support directly to ADS Engineered Product Managers and other outside sales personnel located throughout the world. The position also provides customer service directly to ADS customers including; consulting engineers, contractors and others that influence markets for retention, detention and water quality products. Primary Job Responsibilities:The responsibilities of this position include, but are not limited to:Engineering technical support for ADS underground stormwater management products including HDPE and HP pipe, StormTech chambers and Water Quality.Layout of StormTech chamber and ADS pipe systems given site specific constraints Integration of other ADS and allied products including water quality devices into the system design.Technical service request tracking and project management via the ADS database.Development of new spreadsheets and other technical sales tools.Review of CAD Technician projects.Direct verbal and written communication with ADS customers.Direct assignments from the management team in support of the sales effort.Field support during product installation Update and review technical product literature.Job Skills:This position should possess the following skills/knowledge:Strong customer service attitudeAbility to solve customer problems and issuesFamiliarity with all ADS/StormTech productsCourteous/friendly/positive representation of ADSIntermediate computer skills (MS Office)Strong organization and multi:tasking skillsAutoCAD or similar programEducational Requirements:BS in Civil EngineeringDesire to obtain FE certification (EIT, Engineer in Training)Preferred Experience:Background in site development is desirablePrevious customer service experiencePhysical Requirements:The employee will be typing, answering the phone, and using their hands in other ways throughout the day and must be have full use of their hands.The employee will be sitting at a desk for an extended period of time, so they must be able to sit in a chair for 8 hours at a time.Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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