Associate, Customer Billing.CCC Customer Billing.US in Hartford, Connecticut For Sale

Position Profile:   Responsible for accurate and timely customer billing utilizing knowledge of company products, processes and internal resources. Provides a high level of customer service to internal and external customers by demonstrating prompt and thorough attention to issues and requests. Interacts with other members of the Customer Care Center (CCC, as required, in support of the customers and Ricoh USA.  Job Duties: Enters maintenance/contract data into billing system as sold by sales professional. Obtains meter reads, purchase order numbers and other billing information, as necessary, from customers and other Ricoh USA personnel. Works with Ricoh USA locations to resolve discrepancies in billing information. Creates final billings as required for end of term contracts. Creates and maintains contract records and billings. Maintains database integrity by ensuring verification of customer information and file maintenance (i.e., contact information, customer account changes, addresses, phone #, equipment ID #, etc and forward as necessary. Meets department's attendance and pumctuality standards. Allow flexible availability to accommodate work schedule when necessary. Makes daily contact with Sales personnel, operations personnel, sales, operational management and CCC personnel, sales and operational management and CCC personnel to resolve issues and answer questions. Answers incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolves all outstanding issues. Requests credit memos for any erroneous or changed billing. Deletes maintenance/contract data when equipment has been removed. Reports unbilled contracts information to Supervisor on a monthly basis. Some overtime is required to meet deadlines. Performs other duties as assigned. Requirements Qualifications (Education, Experience and Certifications   High school diploma or equivalent is required. Requires 1 year of business experience, including any combination of Ricoh USA and/or general business.