Senior Workers Compensation Facilitator Job - (windsor, connecticut) in Hartford, Connecticut For Sale
Job Opening IDxxxxBR
TitleSenior Workers Compensation Facilitator
CountryUS
State/Region/ProvinceCT
CityWindsor
Job CategoryClaim
Position TypeExperienced/Professional
Company InformationSolid reputation, passionate people and endless opportunities. Thats Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers : and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job SummaryReporting to the Learning and Effectiveness Experience Director, the Claim University Senior Learning Facilitator is responsible for delivering exceptional live and virtual learning experiences while seamlessly integrating technical, customer, leadership,systems and other concepts which directly results in the claim professionals ability to be the Travelers brand with every customer, in every interaction every time. Drive learning beyond formal events, including on the job experience, coaching, feedback, utilization of resources and networking.
Primary Job Duties and ResponsibilitiesPossess and impart subject matter expertise in Workers Compensation. Demonstrate abilities in facilitation best practices that affect a measurable knowledge tranfer in live, virtual, and blended classroom/ lab learning events. Lead the technical and functional development of learning faciltiators. Understand the impact of learning solutions on Claims strategy. Create an environment in whcih learners feel secure, respected and cared for. Provide feedback to Claim U partners on program effectiveness and opportunities for improvement. Be the Face of the exceptinal Claim U experience. Adhere to Claim University Learning Facitliator work standards, knowledge guides and best practices. Partner with the Solutions team to contribute value to learning product design. Drive a culture that supports different learning approaches, both formal and informal, application to real life job responsibilities and leveraging resources. Identify and drive the use of common training solutions across multiple lines of business. Consult and partner with Line Leads and Line of Business partners (Product and Field) on changes to curricula,development opportunities for staff and performance support.
Job Specific and Technical Skills and CompetenciesAbility to effectively handle multiple and shifting priorities. Analytical skills. Attention to Detail. Change Advocate. Collaborative. Drives quality at all levels. Strong organizational skills. Excellent communication and presentation skills. Self:directed with the ability to work independently.
Education, Work Experience and KnowledgeMinimum of eight years current field claim handling experience dedicated to Workers Compensation. Leadership experience which resulted in excellence of employee engagement and successful business results preferred. Change leadership and process improvement skills. Excellent customer service and communication skills. Coaching/mentoring experience preferred. Ability to effectively and professionally influence others at all levels without use of formal authority. Professional training credentials preferred. Demonstrable proficiency in Word, Outlook, Excel and PowerPoint.
Equal Employment Opportunity StatementTravelers is an equal opportunity employer.
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