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Customer Service Representative, Claim Job - (windsor, connecticut) in Hartford, Connecticut For Sale

Type: Sales, For Sale - Private.

Job Opening IDxxxxBR
TitleCustomer Service Representative, Claim
CountryUS
State/Region/ProvinceCT
CityWindsor
Job CategoryCustomer Service, Claim
Position TypeEntry Level
Company InformationSolid reputation, passionate people and endless opportunities. Thats Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers : and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job SummaryRequired hours: Sunday 9AM:6PM and 4 Weekdays 11AM:8PM with possibility for those interested to work 2nd shift from home in the future. Where applicable, shift differential may apply.
Under moderate supervision, this position serves as the initial point of contact for customers who have incurred a loss. Responsible for accurately and efficiently capturing first notice of loss information and responding to customer inquiries. Applying business knowledge, effectively assess and route information/calls accordingly. Provides a superior customer experience while maintaining a high level of professionalism and productivity. This job does not lead others.
Primary Job Duties and ResponsibilitiesAnswers inbound calls to meet customer needs by responding to questions, redirecting customers to appropriate department/professional, or promptly escalating urgent claims according to the established Escalation Charter. Captures first notice of claim loss information from customers via multiple channels accurately and efficiently by utilizing the claim multi:line system. Assesses a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business. Actively listens and responds articulately to customer needs. Modifies communication style to provide a positive, consistent, empathetic and thorough customer experience. Makes effective use of technology to navigate numerous systems and platforms simultaneously to accurately access and input information. Builds and maintains customer satisfaction and trust when effectively applying learned product and systems knowledge. Promptly notifies Team Leader and/or Unit Manager of any outstanding or unusual issues concerning external or internal parties and systems. Provides support to business leaders and the enterprise as business needs arise. Other duties as assigned.
Job Specific and Technical Skills and Competencies:Customer Focus: Consistently provides an exemplary customer experience by respecting customer needs and attentively addressing customer priorities. Maintains professionalism and courtesy in a demanding, fast:paced environment. (Advanced) :Communication: Skillfully listens to customer with empathy and asks concise clarifying questions to draw information. Reads customer cues and tailors communication and approach when appropriate. (Intermediate) :Change Management/Resilience: Maintains composure, flexibility and effectiveness as business needs arise. Demonstrates ability and ease in adhering to a structured and strict daily schedule. (Intermediate) :Continuous Learning: Gains, absorbs and applies new information to identify and address own learning and development needs to keep skills up to date as a claim professional. (Basic) :Credibility: Demonstrates behaviors that are characteristic of personal responsibility, reliability and trustworthiness. (Intermediate) :Technology: Uses, leverages, and maintains proficiency with corporate and job:related technology as it evolves (e.g., hardware, software, business unit applications, and systems tools). (Intermediate) :Information Management: Locates, collects, reviews, organizes, retrieves, maintains and distributes information and data. Follows information collection, retention and storage procedures and knows what information must be gathered. (Basic) :Plannin
Source: http://www.tiptopjob.com/jobs/xxxxxxxx_job.asp?source=backpage

State: Connecticut  City: Hartford  Category: Sales
Sales in Connecticut for sale

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